Hand Wash app for Watch
Enabling users to maintain hand-hygiene during COVID-19
Design Challenge
How might we help users build a quality handwashing habit
How might create a financial platform for users who have very lessknowledge of technology
Role
As the UI Owner of the project, I designed the end-to-end UX flow, including the information architecture, interface design, and interactions. I created the UI guidelines and worked with the Engineering teams for commercialization.
As the UI Owner of the project, I designed the end-to-end UX flow, including the information architecture, interface design, and interactions. I created the UI guidelines and worked with the Engineering teams for commercialization.
Skills
Product Management, Information Architecture, Interaction Design, UX Writing, User Testing, Part of Haptics and Sound UX
Duration
1st version was designed and commercialized in 10 Days
2nd version with auto hand wash detection commercialized in 6 months
Problem Statement
People touch their face 23 times/hour on average, of which 10 touches are to the eyes, nose, or mouth. Keeping hands clean helps prevent the spread of germs, like COVID-19.
How might we leverage Samsung's wearable technology to remind people to wash their hands and help build the habit over time?
Solution: Version 1
Key features:
Hand Wash watch face to start the timer without entering the app
Reminder feature to set hand wash goals and timings to get notifications to wash hands
25 seconds timer to enable quality handwashing habits as per WHO recommended guidelines
Reward screen after hand wash completion to help build the habit (HOOKED - Nir Eyal)
Key features:
Watch face complication to start hand wash timer without entering the app
Reminder feature to set hand wash goals and timings to get notifications to wash hands
25 seconds timer to enable quality handwashing habits as per WHO recommended guidelines
Reward screen after hand wash completion to help build the habit (HOOKED - Nir Eyal)
Key features:
Watch face complication to start hand wash timer without entering the app
Reminder feature to set hand wash goals and timings to get notifications to wash hands
25 seconds timer to enable quality handwashing habits as per WHO recommended guidelines
Reward screen after hand wash completion to help build the habit (HOOKED - Nir Eyal)
Key features:
Watch face complication to start hand wash timer without entering the app
Reminder feature to set hand wash goals and timings to get notifications to wash hands
25 seconds timer to enable quality handwashing habits as per WHO recommended guidelines
Reward screen after hand wash completion to help build the habit (HOOKED - Nir Eyal)
Key features:
Watch face complication to start hand wash timer without entering the app
Reminder feature to set hand wash goals and timings to get notifications to wash hands
25 seconds timer to enable quality handwashing habits as per WHO recommended guidelines
Reward screen after hand wash completion to help build the habit (HOOKED - Nir Eyal)
Learnings from User Testing, VoC, App Analytics
Touch interactions to start hand wash are not suitable as users don't prefer to touch the watch with unhygienic hands
Users don't prefer downloading a specific watch face just for Hand Wash. They want the watch faces to match their attire and daily needs
Setting up time-based reminders doesn't work for users, as their daily schedules vary. Users want wash reminders after tasks that involve hands
Over time, the hand wash goal creation and completion cycle becomes monotonous, and users lose interest
Overall Learnings
Adapting design process and using rapid prototyping for a faster product delivery in critical situations, e.g., COVID-19
Managing a product end-to-end from conceptualization to design and coordination with global cross-functional teams
Working within the constraints of wearable devices, their battery consumption, sensor precisions, screen limitations to design effective products
Creating a long-term vision for the product and iterating design with each launch cycle to reach the final goal
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